At freekredit, we believe that casino games, slots, and Sports Betting should be a fun and enjoyable form of entertainment — not a source of stress. Get to know our responsible gaming tools and how to play smart in Malaysia.
Freekredit is seriously invested in responsible gaming programmes to ensure every Malaysian player stays safe and in control.
Set your own daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately and can only be lowered — not raised — without a 7-day waiting period.
Limit the total net losses you can incur within a given period. Once the limit is reached, your account will be automatically restricted from placing any new bets until the period resets.
Set a maximum duration for each gaming session. freekredit will send a reminder as you approach the time limit and automatically end the session once the limit is reached.
An option to temporarily suspend account access for periods ranging from 24 hours, 1 week, 1 month, or up to 6 months. During the self-exclusion period, you will not be able to log in or make any transactions.
For players who need more serious support, permanent account closure is available. Once activated, your account cannot be reopened and all marketing communications will be stopped entirely.
Freekredit's responsible gaming support team is here to help you at any time – day or night. Reach us via Live Chat or email support@freekredit.ws for guidance.
Freekredit takes our responsibility towards all players in Malaysia seriously. We recognise that while the majority of players play purely for entertainment – whether enjoying slots, Live Baccarat, Live Roulette, or Sports Betting such as Malaysia Super League football and EPL – a small number may face challenges with their gaming habits.
Responsible gaming is not just a tagline for freekredit – it is a genuine commitment reflected through practical tools, strict policies, and real human support. The freekredit platform is built with player safety at its core, not as an afterthought.
The core principles of responsible gaming that we practise at freekredit:
Gambling problems rarely appear overnight. They tend to develop gradually, and players may not notice until things become serious. Learn to recognise these signs early — for yourself or someone you care about.
If you identify two or more of the above signs in yourself, we strongly encourage you to use freekredit's protection tools or reach out to our support team right away. Acknowledging the problem is the most courageous first step you can take.
Take two minutes to answer the questions below honestly. This is not a formal test, but it can help you gain a clearer picture of your gaming habits.
Freekredit provides a range of protective tools accessible directly from your account settings. All tools are free and can be activated in under two minutes.
Set a maximum amount you can deposit within a daily (24-hour), weekly (7-day), or monthly (30-day) period. For example, if you set a daily limit of RM 100 via Touch 'n Go eWallet or FPX, the freekredit system will automatically decline any deposit that exceeds that amount until the period resets. Limits can be lowered immediately, but increasing them requires a 7-day waiting period — this is for your protection.
Unlike deposit limits, loss limits control the net amount you can lose within a given period. Once your loss limit is reached — whether you are playing slots, Live Baccarat, or Sports Betting — your account will be blocked from placing new bets until the period resets. This helps you avoid the dangerous cycle of chasing losses.
Set how long you can play in a single continuous session. freekredit will send a pop-up notification as a reminder when 80% of your time is used, and the session will be automatically ended when the time limit is reached. You can set this from 30 minutes up to a maximum of 4 hours per session.
If you feel you need a break without closing your account, the cool-off option lets you temporarily lock your account for anywhere between 24 hours and 6 months. During this period, you will not be able to log in, make deposits, or play. Your account balance remains safe and can be reclaimed once the period ends.
This is the most serious option available, and we treat it with the utmost care. Once activated, your account is permanently closed, all marketing communications are stopped, and you will not be able to reopen the account or register a new one at freekredit. Any remaining balance will be refunded via your original payment method (TnG, GrabPay, DuitNow, etc.) within 5–7 business days.
Activating responsible gaming tools on freekredit is straightforward and can be done entirely on your own — no need to contact customer support. Just follow these simple steps:
If you have any difficulty activating these tools, contact us directly at support@freekredit.ws and our team will assist you within 24 hours.
Beyond using the official protection tools, here are some practical tips to help you enjoy a safer and more enjoyable gaming experience at freekredit:
Freekredit strictly prohibits individuals under the age of 18 from registering or using our platform. This is not merely a legal requirement — it is our moral responsibility.
Steps freekredit takes to protect children and minors:
If you share a device with children or teenagers, we strongly encourage you to use parental control software and ensure your freekredit account login is not accessible to them. Keep your password secure and log out after every session. If you suspect a minor is using our platform, please report it to us at support@freekredit.ws immediately.
If you or someone you know needs help with a gambling problem, do not hesitate to reach out to us or seek professional support. Acknowledging that you need help is a sign of strength, not weakness.
Contact our responsible gaming team via Live Chat on the platform or by email support@freekredit.ws. All conversations are strictly confidential and we will not judge you.
The Ministry of Health Malaysia (KKM) provides free addiction counselling services at government hospitals nationwide. Call Talian Kasih 15999 for more information and referrals to treatment centres near you.
If you are concerned about the gambling behaviour of a family member or friend, we can help you understand the best way to offer support. Reach out to us and we will guide you with the most effective approach.
Read Terms & Conditions and Privacy Policy freekredit to fully understand your rights and responsibilities as a player on our platform.