Freekredit is committed to protecting the privacy and personal data of all our players in Malaysia. This Privacy Policy clearly explains how we collect, use, store, and protect your information when you use our platform.
Six core pillars that shape freekredit's approach to protecting the personal data of Malaysian players.
All data transmitted between your device and freekredit's servers is protected by 256-bit SSL encryption — the same security technology used by major Malaysian banking institutions such as Maybank and CIMB.
Freekredit never sells, rents, or trades players' personal data to any third party for marketing or commercial purposes. Your information belongs to you, and you alone.
You have the full right to access, correct, download, or request deletion of your personal data held by freekredit at any time, via your account or our support email.
All player data is stored on servers protected by multi-layered firewalls with strict access controls. Only freekredit staff who have been granted specific authorisation may access the relevant data.
Freekredit uses cookies solely to enhance user experience and for internal analytics. We clearly disclose the types of cookies used and give you the option to control them.
The freekredit Privacy Policy is crafted in line with the principles of the Personal Data Protection Act (PDPA) and international data protection best practices, ensuring your rights as a user are always upheld.
Freekredit.ws is Malaysia's leading online gaming platform, offering Live Casino, slots, Sports Betting, and table games to more than 500,000 registered players nationwide. We understand that your trust is our most valuable asset, and that trust begins with how we handle your personal data.
This Privacy Policy sets out in detail:
At freekredit, we believe transparency is the foundation of a trustworthy relationship between our platform and our players. We have nothing to hide in this document. If you have any questions after reading it, our privacy team is always ready to help at support@freekredit.ws.
Freekredit collects your personal data through several methods — directly from you during registration, automatically as you use the platform, and in certain cases, from trusted third parties.
| Data Category | Sample Information | Collection Method |
|---|---|---|
| Identity | Full name, date of birth, MyKad number | Account Registration / KYC |
| Contact | Phone number, email address | Account Registration |
| Financial | Bank account numbers, eWallet details (TnG, GrabPay, DuitNow) | Deposit/Withdrawal Process |
| Technical | IP address, device type, web browser, session time | Automatically during use |
| Behavioural | Game records, betting history, game preferences | Automatically during gameplay |
| Communications | Customer support conversation records, emails | Interactions with our team |
Every piece of data freekredit collects has a specific and legitimate purpose. We do not use your data for any purpose not stated in this Privacy Policy.
Freekredit does not sell or trade your personal data. However, in the course of operating the platform, we may need to share your data with the following parties under limited and controlled circumstances:
Protecting your personal data is freekredit's highest priority. We continually invest in security infrastructure and adopt a layered defence approach to ensure your data remains secure at all times.
Technical security measures we have in place:
While we take all reasonable steps to protect your data, no security system is 100% foolproof. In the event of a data breach affecting your personal data, freekredit will notify you within 72 hours of the breach being detected, in line with international data protection best practices.
The freekredit platform uses cookies and similar tracking technologies to enhance user experience, ensure smooth platform functionality, and collect analytics data for continuous improvement.
| Cookie Type | Purpose | Retention Period |
|---|---|---|
| Essential Cookies | Enabling core platform functions — login, game sessions, and security | Session / 30 days |
| Performance Cookies | Collects data on how users interact with the platform to drive improvements | 90 days |
| Preference Cookies | Remembering your language preferences, display settings, and gaming preferences | 1 year |
| Analytics Cookies | Internal usage analytics to understand traffic patterns and player engagement | 180 days |
You can control or block cookies through your web browser settings at any time. Please note that blocking essential cookies may affect the functionality of the freekredit platform and your gaming experience.
As a freekredit platform user, you have the following rights regarding your personal data. We are committed to fulfilling your requests within a reasonable timeframe, typically within 14 business days.
To exercise any of the above rights, please contact us at support@freekredit.ws by clearly stating your request. We may need to verify your identity before processing it.
The freekredit platform is intended solely for individuals aged 18 and above. We do not knowingly collect personal data from children or minors under the age of 18.
If freekredit discovers that personal data of a minor has been collected without proper age verification, we will take the following steps immediately:
If you find that a minor has registered an account on the freekredit platform, please notify us immediately at support@freekredit.ws.
The freekredit platform may contain links to third-party websites or services from time to time. This Privacy Policy applies solely to the freekredit.ws platform.
Freekredit is not responsible for the privacy practices or content of any third-party websites you visit through links on our platform. We strongly encourage you to read the Privacy Policy of each website you visit, especially before providing any personal information to them.
Freekredit reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or improvements to how we handle personal data.
When material changes are made to this Privacy Policy, we will:
Your continued use of the freekredit platform after an updated Privacy Policy is published will be considered your acceptance of the new terms. It is your responsibility to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way freekredit handles your personal data, please do not hesitate to contact us.
Thank you for trusting freekredit as your gaming platform of choice in Malaysia. Your privacy is our priority, and we are fully committed to keeping your personal data protected at all times.