Freekredit Terms & Conditions – Platform Usage Terms for Malaysia

1. General Terms of Use for the freekredit Platform

Freekredit.ws is an online gaming platform offering Live Casino, slots, Sports Betting, and table games to eligible users. The platform is operated by freekredit and runs under a recognised international licence.

By registering an account with freekredit, you confirm that:

• You are at least 18 years of age and legally eligible to participate in online gambling activities under the laws applicable in your jurisdiction.
• You are using the freekredit platform in a personal capacity and not on behalf of any third party.
• Funds used to play on freekredit are from legitimate sources and not the proceeds of any unlawful activity.
• You understand that online gaming involves financial risk and accept full responsibility for any losses incurred.
• You are not on any active responsible gaming self-exclusion list.

Freekredit reserves the right to decline any registration application or terminate an existing account without providing specific reasons, at our sole discretion.

2. Registration & Account Management

To access paid services on freekredit, you are required to register a valid account. Registration is free and takes less than two minutes.

Account conditions that must be complied with:

• One account only: Each player is permitted to hold one (1) active freekredit account only. Registering a second, third, or multiple accounts using different names, phone numbers, email addresses, or financial details is strictly prohibited and may result in the closure of all associated accounts along with forfeiture of balances and bonuses.
• Accurate information: All information provided during registration must be truthful, accurate, and current. freekredit is not liable for any losses arising from inaccurate information submitted by the user.
• Password security: You are solely responsible for keeping your account password confidential. Do not share your login credentials with anyone. freekredit will not be held liable for any unauthorised access resulting from the disclosure of your login information.
• Identity verification (KYC): freekredit reserves the right to request identity verification at any time, particularly before processing withdrawals exceeding RM 500. Required documents may include a national identity card (MyKad), a selfie, and bank statements. Refusal to provide KYC documents may result in temporary account suspension.

Players who have forgotten their password may use the "Forgot Password" function on the login page. Any attempt to access another person's account is a serious offence and will be reported to the relevant authorities.

3. Deposits, Withdrawals & Payment Methods

Freekredit supports a wide range of popular and recognised payment methods in Malaysia. All financial transactions on our platform are secured with 256-bit SSL encryption.

Accepted payment methods:

• Touch 'n Go eWallet
• GrabPay
• DuitNow (QR & Transfer)
• FPX – Online Banking (Maybank2u, CIMB Clicks, Public Bank, RHB and others)
• Boost eWallet
• ShopeePay

Limits and processing times:

• Minimum deposit: RM 20 per transaction
• Maximum deposit: RM 50,000 per day (subject to VIP tier)
• Minimum withdrawal: RM 50 per request
• Maximum withdrawal: RM 30,000 per day (standard tier)
• Deposit processing time: a few seconds to 5 minutes
• Withdrawal processing time: 15–30 minutes (after KYC verification)

Freekredit reserves the right to withhold or delay withdrawals where there is reasonable suspicion of fraudulent activity or if KYC requirements have not been met. In such cases, we will contact you via your registered email address or phone number within 24 business hours.

4. Bonus, Promotion & VIP Rewards Terms

Freekredit offers a variety of exciting bonuses and promotions for both new and existing members. All bonuses are subject to the following conditions:

Welcome Bonus (up to RM 1,000):

• Available to new members making their first deposit only.
• Bonuses are credited to the bonus account and the rollover requirement of 10x (10 times) deposit amount + bonus before withdrawal.
• The rollover period is 30 days from the date the bonus is credited.
• Failure to meet the rollover within the specified period will result in the removal of any unqualified bonus balance.

VIP Rewards & Cashback:

• The freekredit VIP Rewards Programme comprises seven (7) membership tiers: Bronze, Silver, Gold, Platinum, Diamond, Elite, and Prestige.
• Weekly cashback is calculated based on total net losses for the week and credited every Monday before 12:00 noon.
• Cashback rates range from 0.5% (Bronze) to 1.5% (Prestige) depending on your current VIP tier.
• Accumulated reward points can be redeemed as playing credits at a conversion rate of RM 1 per 100 points.
• Bonuses cannot be transferred between accounts or redeemed directly for cash.

General conditions for all bonuses:

• Each player is eligible for each bonus type once only, unless otherwise stated.
• Freekredit reserves the right to void any bonus if there is reasonable suspicion of abuse or bonus fraud.
• Special promotional bonuses (e.g., Hari Raya or New Year promotions) carry their own rollover requirements and validity periods, which will be stated in the specific terms of each promotion.
• Bets on different games may contribute at different rates towards the rollover requirement. Baccarat and roulette contribute 10%, while slots contribute 100%.

5. Game Rules

All games available on the freekredit platform – including Live Baccarat, Live Roulette, slots, Sports Betting (Malaysia Super League football, EPL, badminton, cricket) and other table games – are operated in accordance with industry-standard rules set by their respective game providers.

• The outcome of all games is final and cannot be contested unless there is clear documented evidence of a technical failure.
• In the event of a disconnection or technical failure during gameplay, any incomplete rounds will be settled in accordance with the game provider's policy. freekredit will ensure that players' interests are protected in such situations.
• Bets that have been placed and accepted by the system cannot be cancelled. Please confirm your stake amount before submitting.
• For Sports Betting, all displayed odds are in decimal format and are subject to change before the game begins. Odds accepted on in-play bets will not change.
• Sports Betting on events already in progress (live betting) is subject to additional rules available on the freekredit Sports Betting page.

6. Prohibited Player Conduct

Freekredit is committed to maintaining a fair and safe gaming environment for all players. The following activities are strictly prohibited and may result in permanent account closure and forfeiture of all funds:

• Use of bots or automated software: The use of any software, scripts, bots, or automated tools to play or interact with the freekredit platform is strictly prohibited.
• Bonus abuse: Registering multiple accounts, sharing payment methods across accounts, or using any other means to obtain bonuses fraudulently is strictly prohibited.
• Game manipulation: Any attempt to manipulate game outcomes, collude with other players for an unfair advantage (e.g. in poker), or exploit software bugs is strictly prohibited.
• Money Laundering: Using the freekredit platform for money laundering or any other illegal financial activity is strictly prohibited and will be reported to the relevant authorities.
• False information: Providing false or misleading personal or financial information during registration or the KYC process is strictly prohibited.
• Customer service abuse: Abusive language, threats, or harassment directed at freekredit customer support staff will not be tolerated.

7. Account Suspension & Closure

Freekredit reserves the right to suspend or close any account at any time for the following reasons:

• Violation of any Terms & Conditions set out in this document.
• Confirmed fraudulent activity, bonus abuse, or other unlawful conduct.
• Failure to provide the required KYC documents within the stipulated timeframe.
• A self-exclusion request submitted by the player through the Responsible Gaming.
• Instructions from regulatory authorities or law enforcement agencies.

If your account has been suspended due to a technical issue or misunderstanding, please contact our support team at support@freekredit.ws for clarification and resolution. We are committed to resolving all issues within 48 business hours.

Players who wish to voluntarily close their account may do so by contacting customer support. Once the account is closed, any eligible remaining balance (after rollover requirements have been met) will be transferred to the registered payment method within 3–5 business days.

8. Privacy & Personal Data Protection

Freekredit respects the privacy of all its users. The collection, use, and protection of your personal data are governed by Privacy Policy ours, which forms part of these Terms & Conditions.

By registering a freekredit account, you agree that:

• Your personal data is collected and processed for the purposes of account management, payment processing, fraud prevention, and legal compliance.
• Freekredit will not sell or disclose your personal information to unrelated third parties without your consent, except where required by law.
• Your transaction data and gaming activity may be used for internal analytics purposes to improve the quality of freekredit's services.
• You have the right to request access to, correction of, or deletion of your personal data by contacting us at support@freekredit.ws.

9. freekredit Daily Claim Limit

To the extent permitted by applicable law, freekredit shall not be liable for:

• Any financial losses incurred as a result of using the platform, whether direct or indirect.
• Service disruptions caused by circumstances beyond our control, including third-party technical issues, internet outages, or natural disasters.
• Disputed game outcomes where the system has functioned correctly and there is no evidence of a technical failure.
• Any third-party access to your account resulting from your own negligence in safeguarding your login credentials.
• Any taxes or financial liabilities arising from your winnings on the freekredit platform under Malaysian law.

In any circumstance, freekredit's maximum liability to any player is limited to the value of deposits made within the 30 days preceding the claim.

10. Responsible Gaming

Freekredit takes its social responsibility very seriously. We believe casino games and Sports Betting should be an enjoyable form of entertainment, not a source of financial stress or personal hardship.

Responsible gaming tools available on freekredit:

• Deposit Limit: Set daily, weekly, or monthly deposit limits directly from your account settings.
• Loss Limit: Set a maximum loss limit within a given period to keep your spending in check.
• Play Time Limit: Set session time limits to ensure you take adequate breaks.
• Temporary Self-Exclusion: Option to temporarily suspend account access for a period of 1 week to 6 months.
• Permanent Self-Exclusion: Permanent account closure for those who require further support.

For more information or to enable any of these tools, visit the Responsible Gaming us.

11. Governing Law and Jurisdiction

These Terms & Conditions are governed by and interpreted in accordance with the applicable international laws governing online gaming services. Any dispute arising from or in connection with the use of the freekredit platform shall first be resolved through amicable negotiation between both parties.

If an amicable resolution cannot be reached within 30 days, the dispute shall be referred to binding arbitration in accordance with mutually agreed arbitration rules. The arbitration decision shall be final and binding on both parties.

Freekredit does not target or accept players from regions or countries where the use of online gambling platforms is fully prohibited under local law. It is the player's responsibility to ensure that use of this platform is lawful in their jurisdiction.

12. Contact Us

If you have any enquiries, concerns, or complaints regarding these Terms & Conditions or any aspect of freekredit's services, please contact our support team through the following channels:

By using the freekredit platform, you confirm that you have read, understood, and agreed to be bound by all the Terms & Conditions stated above. Thank you for being part of the freekredit community.